Appointments

At your first appointment I will ask you some questions about your complaint as well as asking about your medical history in order to get a full picture of you and the condition(s) you are suffering from.

You are very welcome to bring along a friend or chaperone if you wish. It will be a requirement that a person under 16 is accompanied. You may be asked to undress down to your underwear in order for me to make a standing observation. You may wear shorts if you wish. You will be asked to make some gentle movements in order to assess what you can and cannot do. You will be tested by the use of orthopaedic and osteopathic tests such as reflex testing and testing blood pressure. Please bring a list of any medication which you are currently taking and any MRI or X Ray reports.

Your first appointment Consultation will last for about 45 minutes. You will be given a diagnosis and an indication of how many treatments will be needed. The Consultation usually includes treatment.  Follow up Treatments will last for about 30 minutes. You may be given advice about posture, exercise, diet and hydrotherapy to aid the progress of the osteopathic treatment. If you are not sure whether osteopathy can help you, please ring to discuss it with no obligation to make an appointment.

Contact Details: phone 07754 093301 or email on osteojen@hotmail.com to make an appointment. 

 

The Heath Osteopathic Practice

PRIVACY NOTICE

(Why we collect your personal data and what we do with it)

 When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used which includes the General Data Protection Regulation – ie the law):

 1. We need to collect personal information about your health in order to provide you with the best possible treatment.  Your requesting treatment and our agreement to provide that care constitutes a contract.  You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

 2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely. 

 3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care.  This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

 4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters.  You may withdraw this consent at any time – just let us know by any convenient method.

 We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish.  Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 Your records are stored*

 on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.

 We will never share your data with anyone who does not need access without your written consent.  Only the following people/agencies will have routine access to your data:

       Your practitioner(s) in order that they can provide you with treatment .

We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server. You can unsubscribe at any time.

You may have booked online via Doctify who may save your name, phone number, email address and date of birth

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes).  We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

 You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.  Provided the legal minimum period has elapsed, you can also ask us to erase your records.

 We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. 

 Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.  Complaints need to be sent to what is referred to in the jargon as the “Data Controller”.  Here are the details you need for that:

 Jenny Howell (osteojen@hotmail.com) Tel: 07754 093301, 1 Crayford Mews London N7 0DQ

 If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113    Fax: 01625 524510